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Service Design

The best experience between your brand and its customers.

Using design methodologies, Service Design works to understand the profile of customers, their needs and desires. Our proposal is making your service competitive on the market and relevant for its users.

Service Design contributes to the creation of great experiences. It brings creative solutions to problems and shows the way to get to impactful and innovative results.

How should the customer experience be when they use this service?


How should the employee experience be when they deliver this service?

How does a company keep loyal to its purpose and relevant to its customers, all at the same time?


How we help

Personas
We create narratives for different kinds of users, based in groups of behaviors and necessities.
Journey maps
We describe how the user interacts with the service in all points of contact.
System Map
View all the actors and components involved in the delivery of a service.
Experience Principles
We identify a set of guiding principles to inspire the design of a specific service experience.
User Stories
Detailing of the resources that need to be developed in the form of user interactions.
Evaluation Matrix
We prioritize ideas based on the most relevant success criteria for the project.

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